Complaint Steps

 

To Register a Complaint

1. Submit the Complaint Form, providing all available information.
   

    

2. Await a response from the department's Office of Professional Standards (OPS).

Steps in the Complaint Process

1. OPS may route the complaint for additional follow-up and/or investigation within the department.
   

 

2. The following additional steps may be required, based upon the seriousness of the complaint and/or your desire to file a formal complaint:
   
   a. Complete a sworn written complaint form (required under Public Act 93-0592).
   b. Complete a taped interview with OPS staff detailing your complaint.
   c. View photographs of department members (if necessary to identify the accused member).
   d. Provide names/contact information for any witnesses to the incident complained of.
   e. Provide medical records related to the complaint.

Please note:

• The department accepts all complaints.
• Investigating a complaint takes time.
• In the event of dissatisfaction with disposition of your complaint, you may appear before the City's Human Services committee to discuss your complaint.
• OPS investigations/dispositions in no way influence pending court matters.