Evanston's 3-1-1 Call Center Marks One Year Anniversary
The City of Evanston marks the one year anniversary of its 3-1-1 Call Center. The city changed the way it does business with the launch of its 3-1-1 Call Center on Tuesday, March 1, 2011.
The 3-1-1 Center, the forth such system in the State of Illinois, is a one-stop-shop for all non-emergency questions and requests for city services. Residents will simply have to dial 3-1-1 or go online at www.cityofevanston.org/311 for city services.
Since its rollout last year, the Call Center received 134,883 calls and has logged 20,801 service requests. Some more statistics on the Call Center:
First Day of Operations
Number of calls on 03/01/2011 259
Number of Service Request Entered 23
Highest call volume for weekday
July 11, 2011 1328 (Storm)
June 22, 2011 769 (Storm)
July 12, 2011 695 (Day after storm)
*Highest call volume month
June 12,865
Highest number of service request entered
July 11, 2011 292 (Storm)
August 1, 2011 143
July 25, 2011 137 (Mon. after weekend storm)
*Highest service request month
August 2477
Most utilized service request (excluding ask-a-question)
Special Pick-up 1755
Building Permit Inspection 1714
Broken Parking Meter 891