New Residents

New Residents

Welcome to the City of Evanston. This page was created to guide you to information you need to get settled in Evanston. The City’s web site is a great resource for new and existing residents! The web site is ever-changing and updated regularly. Visit often to learn what’s going on with your City government.

telephone.jpgTo see this information in Spanish, please click here>>>

Para ver esta información en español, por favor haga clic aquí>>>

Contact Information
The City of Evanston has 11 departments and offers many services from many different buildings. Residents can call 311 or 847-448-4311 seven days a week from 7 a.m. to 7 p.m. to ask questions, request services or report non-emergency situations such as potholes and graffiti.  Additionally, an online customer service support center is available 24x7.

Getting Around
City buildings, parks and streets and more can be located on many of the maps available online.

Get Involved
The City of Evanston offers a wide variety of ways to connect, including social media, email newsletters, text alerts, surveys and community events. More >>>

Find information on what company to call to get connected for service.

Where You Are
Enter your address in About My Place to find out what City Ward you reside in; who your Alderman is; your refuse, yard waste and recycling pickup days; street cleaning dates; and other vital information you need to become acclimated to your new community.

Contact your elected officials using this information.

Online Services
Residents have the convenience of paying water bills, parking tickets, and registering for City of Evanston arts and recreation classes online.

This web site also provides these popular services:
Employment opportunities
The ability to contest parking tickets
Access to the City’s budget and the City Code
Applications for a position on a board, committee or commission
Registration for email newsletters

books.jpgLibrary Card

The City maintains a large main library and two branch libraries. Obtain a library card to take advantage of the materials and services these facilities offer.

Residents must register their pets with the City and purchase a license annually.

Alarm Systems
If you have a burglar or fire alarm system, the City of Evanston requires the purchase of an Alarm Permit that must be renewed annually. False alarms and/or operation of an unlicensed alarm may subject you to penalties.

Voter Registration, Polling Places and Precincts
Take advantage of your right to vote by registering at your new address.

Beautiful beaches adjacent to parks add to the recreational wealth of Evanston residents. Admission to Evanston's five public swimming beaches is by a daily admission fee or the purchase of a season beach token (one per person). Beach tokens are sold at a discount in the spring (starting April 1). Fee assistance is available.

Parking & Vehicle Stickers
There are 25 different Residential Parking Districts established in areas where there is high demand for on-street parking or a need to reduce commuter parking in residential areas.  If you live in one of these areas, you can purchase a residential parking permit here.

Visitor passes are available to residents of a restricted parking area prior to the customer updating their driver’s license and license plate registration with the state of Illinois. They are allowed 20 per quarter for an apartment or 40 per quarter for a home. More information

If a vehicle is parked in a legal parking spot on the street for more than seven days without being moved, it may be considered abandoned. Abandoned vehicles are subject to towing upon investigation from the Evanston Police Department (City Code Title 10 Chapter 6).

All vehicles which have license plates registered to Evanston addresses must pay a wheel tax annually. A penalty of 50% may be added to all applications received/postmarked after the deadline. The ticket associated with not paying your wheel tax is $55 plus a $20 additional penalty if not paid within 10 days.

Waste Collections
Most single family homes and multi-family residences with less than four units use City sanitation services for refuse collection. These residents should follow these General Guidelines for Refuse Disposal. Community members moving into multi-family dwellings with more than four units use private waste haulers and should consult either their building managements or these private hauling companies for disposal guidelines and regulations.

Yard Waste
The City picks up yard waste weekly beginning April 1 through an advertised date in December. Yard waste must be collected separately from household waste.

leaf.jpgLeaf Season
Backpack-mounted or hand-held gasoline-powered leaf blowers are allowed by the City for use only between March 30 and May 15 and between September 30 and the first Thursday of December during these hours: Monday-Friday, 7 a.m. to 9 p.m. and Saturday, Sunday, and holidays, 9 a.m. to 5 p.m. Blowing or raking leaves into the street is a nuisance, and can cause flooding and block sewers.

Household Hazardous Waste
The City’s Streets and Sanitation Division DOES NOT collect household hazardous or chemical waste. Visit the Solid Waste Agency of Northern Cook County website to find a list of accepted materials and facilities that collect this waste.

Wood Chips
Available free at James Park from April to the end of November.

Special Pickups
When you have an unusually large amount of garbage, especially after a move-out or move-in, you can request a special pick-up online or call 3-1-1 to request a special pick-up. A fee will be placed on your next water bill for payment.

Recycling bins are emptied on the same day as refuse is collected.

Street Cleaning
Street cleaning occurs annually from April through November. Check the signs on your block and see the map for your street cleaning dates

Snow Plan
Residents need to be aware of the City’s snow plan and the street parking regulations that it contains. Please abide by these regulations so the City can adequately remove snow and ice from streets, making transportation easier and safer for its community members and visitors.

Commercial Districts
To explore Evanston’s commercial districts and unique neighborhood offerings please visit,, the City of Evanston’s Economic Development website.

Northwestern University Students
Additional information for NU off-campus students is available here.

Street Parking and Garages
Parking in Evanston is easy if you know what to do.