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City Announces Service Changes

Post Date:03/13/2020 5:34 PM

unnamed (2)The City of Evanston has announced temporary changes to City services, programs and facilities in response to the coronavirus (COVID-19) pandemic.

Police, Fire and 911 Dispatch services will continue to operate as normal. In addition, the City’s 311 Service Center will be open for normal hours, 7 a.m. to 6 p.m., Monday through Friday. Residents can contact 311 by calling/texting 847-448-4311, online at, or using the Evanston 311 mobile app.

Public Works services, including street cleaning and refuse collection, will continue as normal.

Morton Civic Center

Residents are encouraged to complete all City business online or by calling/texting 847-448-4311. The Civic Center will be closed to the public until further notice beginning at 5 p.m. on Friday, March 20.

City Collector's Office - The City Collector's Office will be closed to in-person transactions until further notice. Residents are encouraged to make payments online at, or may contact the Collector's Office Monday through Friday, 10 a.m. to 3 p.m., to receive assistance. To contact the Collector's Office, residents should call/text 847-448-4311. A payment drop box is also located just west of the Morton Civic Center.

Building Permits and Inspections - Effective March 23, all permitting and building inspection activities have been suspended until April 7. All previously scheduled inspections will be held until the Stay at Home Order is lifted. To request an inspection, call 311 to be placed on the list to be contacted once inspections resume. Plan review and permit applications will continue to be received digitally by the City at; however, no new permits will be issued until the Stay at Home Order is lifted. More information.

General and Emergency Assistance - General and Emergency Assistance services are available over the phone at 847-448-8112.

Property Tax Assessment - The City’s Property Tax Assessment Review Office has canceled all scheduled one-on-one meetings, but can assist residents over the phone or online. Residents who need assistance should contact 847-448-4311.

Parks, Recreation and Community Services

All Parks, Recreation and Community Services programs, including preschool programs have been canceled through Sunday, April 12. All recreation community centers will be closed until further notice beginning Monday, March 16; however, facilities will remain open for food distribution programs only. 

The Levy Center and Fleetwood-Jourdain Community Center's Congregate Meal Program will continue to provide meals to seniors in to-go containers for pickup only. 

Free, cold breakfasts and lunches will be served to youth ages 1 to 18 years old at locations throughout the city on Mondays from 1 p.m. to 5 p.m. at the following locations: Fleetwood-Jourdain Community Center, Robert Crown Community Center, Kamen Park David Wood Fieldhouse, and Mason Park.


All locations of the Evanston Public Library will remain closed through at least April 12. Any materials checked out from the Library currently, including Most Wanted books and WiFi Hotspots, have a new due date of April 13. Staff are working and questions may be sent to the library at or by calling 847-448-8630. The Library's digital collection is always available to you at  If you are an Evanston resident and do not have a library card, you can get a temporary card by filling out this form.

City Meetings and Events

Non-essential City meetings will be postponed until further notice. Please see the City’s website calendar,, for the latest status of City meetings and events.


Visit the City’s COVID-19 web page for the latest Evanston-specific information. Community members may also sign up for COVID-19 updates from the City at

For more information, please call/text 847-448-4311. For convenience, residents may simply dial 3-1-1 in Evanston.

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