The Administrative Services Department is a service department that assists both external and internal customers. Our external customers are the citizens of Evanston.
Human Resources is the central coordinating point for the filling of all full-time, permanent part-time and seasonal positions.
The Information Technology Division (IT) meets the business and technology needs of the City by providing a full suite of technical, support and management consulting services. The following provides more information on the lines of service offered by the IT Division.
Desktop services are functions that directly support the use of personal computers, laptops and handheld devices. This includes supporting the Microsoft Office suite of tools, e-mail, and city-wide packaged software applications.
Application Development Services
IT provides limited application design and development. Application development is used to integrate and fill functional gaps in purchased application packages.
Telecommunication services include all commercial and/or private voice communications systems and devices, commercial voice communications carrier services, telephones, Private Telephone Switches (PBX), and voice mail. In addition, all network services from wall jacks to servers, including the wide area network (WAN), local area networks (LANs), broadband cable system, fiber optics, wireless and Internet services.
Architecture and Infrastructure Services
These services include selection and management of PCs, gateways, firewalls, security services, domain name system (DNS), file servers, print servers, website hosting, database administration, data center operations, backup, recovery and performance planning.
Training services include technology-related training covering general computer use, the Microsoft Office suite, e-mail, other packaged and developed application training, and managing the training facility. Planning and execution of training related to system implementation projects are provided.
Geographic Information System (GIS) Services include map requests, data analysis and reporting, systems integration, implementation of GIS-based solutions, creation and maintenance of GIS data, desktop application support and web-based mapping application deployment.
Project Management Services
The project management functions facilitate the City's ability to manage projects across the City. IT staff project managers ensures effective communication about project progress, processes, issues, and risks; provides a strong basis for managing the resources of the project/program; and establishes the roles, authorities, and responsibilities of project participants in each of the distinct project phases.
Application Support Services
IT support services focus on the long term administration of new software applications. Staff works with customers to perform user administration, write reports, troubleshoot software issues and implement upgrades as they become available.
Application Acquisition and Implementation Services
IT works with customers to identify, acquire and implement new applications. Services include: the assistance with RFP development, vendor selection, contract negotiations and a full slate of project management activities.
Newly Created Digital Services Team
A new Digital Services team was formed in 2016 to coordinate open data, analytics and smart city initiatives. This team is also responsible for the city website, digital efforts with our 311 center, and serves as a champion for the residents as it relates to the digital experience.
The Parking Service Division is responsible for issuing monthly parking permits for the 30+ residential lots and 3 downtown garages owned and operated by the City, and the operation and maintenance of the lots and garages, parking meters and pay stations, and ParkEvanston App. In addition, the division issues disabled person's reserved parking spaces. Parking information is available here.
Fleet and Facilities
The Fleet and Facilities divisions were merged in late 2017. Fleet oversees and maintains over 250 pieces of City equipmentincluding specialized vehicles such as police cars, fire apparatuses, recreation watercraft and construction and forestry trucks. In 2018, Fleet Services was named one of the "100 Best Fleets in the Americas" due to their collective efforts and new ideas. Fleet Service's approach is to guide and support City staff's specific Fleet needs and make decisions together in regards to the proper use, durability, repair, maintenance and operations of all City vehicles. Additional information about the Fleet Division can be found here. Facilities oversees the use and operation of all City buildings, including the Civic Center, Service Center, Water Plant, Police and Fire Departments/stations as well as the 7 recreation centers and Harley Clarke Mansion.
Questions? Call or text 3-1-1 (847-448-4311) or submit a request.