Utility Financial Assistance Programs

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Utility financial assistance programs are available to help residents stay up-to-date on their gas, electric, water/sewer and Internet bills.

City Water/Sewer

Residents who receive an abnormally high water bill due to a leak or accidental excessive use can request a payment plan at the City Collector’s Office in the Morton Civic Center, 2100 Ridge Ave.

Water Bill Payment Plan Application Form

General Payment Plan
An agreement must be signed prior to water being shut off

Plan requirements:

  • Make a down payment of not less than 25% of the total utility charges (including past due and current charges).
  • The remaining balance of payments can be made over the period of a maximum of 6 months.
  • You must remain current with future utility bills and make payments on time.  Failure to do so will result in a default of this payment agreement.  Your water service may be terminated or your account may be referred to a collection agency or a lien placed on your property if you default.
  • You will receive no further follow up reminders from the City and can be terminated without further notice.

Extended payment plans:

  • Some accounts may be eligible for an expanded duration of up to 1 year should monthly payment plan amount be 2x’s greater than the six month calculated average. For example, if after calculating a 6 month payment schedule the monthly cost is $400, but the calculated 6 month average for this account is $200, we would allow this plan to be extended to up to 1 year.

Water Shut-Off Payment Plan:
To participate in this payment plan your water service must already have been terminated for non-payment:

Plan requirements:

  • Make a down payment of not less than 50% of the total utility charges (including past due and current charges).
  • The remaining balance of payments can be made over the period of a maximum of 6 months.
  • You must remain current with future utility bills and make payments on time.  Failure to do so will result in a default of this payment agreement.  Your water service may be terminated or your account may be referred to a collection agency if you default.
  • A $25 Administrative fee will be added to the total balance of the account.
  • If you are a tenant, your landlord will be notified of this plan.

Tenants / Non Owner Occupied – A signed copy of lease is required. Please note the payment plan cannot extend the past of timeframe of the lease.

Meeting the below criteria does not entitle a customer to a payment plan. The Assistant City Manager / CFO may approve or deny a payment plan at his or her discretion. Any deviation of the plans offered will need direct approval from the Assistance City Manager /CFO.

In order to qualify for a payment plan, a certification of any of the following programs or classifications must be provided (via email, fax, or in-person):

  1. Currently receiving benefits from the City of Evanston (General Assistance or been approved for emergency assistance funds)
  2. Government Issued Unemployment Compensation; or
  3. Low income home energy assistance program (LIHEAP); or
  4. Federal Public Housing/ Section 8; or
  5. Food Stamps; or
  6. Students (high school, college, trade or vocational) including students who have graduated within the last 180 days; or
  7. Seniors (65 and older); or
  8. Medicaid or Supplemental Security Income (SSI); or
  9. On active military duty, including reservists and national guard, or been discharged from the military in the last 180 days; or
  10. Death of a spouse
  11. Completion of the City’s Medical Alert Program (separate application required)
  12. Homeowners in foreclosure; or
  13. Participants in the Temporary Assistance for Needy Families (TANF) program administered by the U.S. Department of Health and Human Services. Program information available on-line www.hhs.gov; or
  14. Participants in the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) administered by the U.S. Department of Agriculture. Program information available on-line at www.usda.gov; or
  15. Persons who have claimed the Earned Income Tax Credit (EIC) on their state or federal income tax returns in the current year. Program information available on-line atwww.irs.gov; or
  16. Persons receiving worker’s compensation income benefits. Program information available on-line at www.iwcc.il.gov.

ComEd

Income-eligible customers, veterans and deployed members of the military, and non-profit organizations may be eligible for hardship assistance grants of up to $2,000.

For details about these programs, call 888-806-CARE (2273), or visit www.comed.com.

Nicor Gas

Nicor customers facing hardship may qualify for financial assistance through the Nicor Gas Sharing Program or the Low Income Home Energy Assistance Program (LIHEAP). For information about the Nicor Gas Sharing Program, call 773-205-3520, or visit www.nicorgas.com. For information about LIHEAP, call 877-411-WARM (9276), or visit www.liheapillinois.com.

Customers may also request a deferred payment arrangement by calling the company at 888-642-6748.

The Nicor Gas Energy Efficiency Program offers ideas and rebates to help customers save, including rebates on hot water heaters and furnaces, as well as free energy-saving kits. Learn more at www.nicorgasrebates.com.

Comcast

Internet Essentials from Comcast provides low-cost broadband service for $9.95 a month; the option to purchase an Internet ready computer for less than $150; and multiple options to access free digital literacy training in print, online and in person. Qualified families include those with at least one child eligible to participate in the National School Lunch Program (NSLP). For more information or to apply for the program, visit www.InternetEssentials.com or call 855-846-8376. For Spanish, visit https://www.internetessentials.com/es/ or call 855-765-6995.