ComEd provides delivery of electricity for all properties in Evanston. For assistance with electric outages, please contact:
Businesses call: 1-877-426-6331
Help ComEd Stay in Touch With You
Having the correct phone number on file allows you to report an outage without you having to speak with a Customer Service Representative. This also allows ComEd dispatchers to accurately identify the location of the outage and more accurately determine your service restoration time.
ComEd Receives Approval to Accelerate Smart Meter Installation
2012 - 2013 ComEd's Significant Electric Grid Modernization Work in Evanston.
Electrical Service Damage
Following a severe storm, there is a chance that damage has occurred to an electrical service. When service damage occurs, it's important to understand who is responsible for the repair. The following document differentiates the areas ComEd and the owner are responsible for.
The Illinois Electric Service Customer Choice and Rate Relief Law of 1997 restructured the state's electric service industry to allow a choice of electric suppliers. With electric choice, the electric supply may now be provided by different companies known as Retail Electric Suppliers (RESs). For more information about electricity choice, visit pluginillinois.org
Community Choice Electricity Aggregation (CCA)
Community Choice Electricity Aggregation (CCA) allows local governments the option to bundle together residential and small commercial retail electric accounts and seek proposals for a cheaper, and possibly cleaner, sources of power. More information is available here>>
For more information on Community Choice Aggregation in Evanston, including details on its approval and implementation, please visit the City’s Sustainability webpage on electricity aggregation.
Income-eligible customers, veterans and deployed members of the military, and non-profit organizations may be eligible for hardship assistance grants of up to $2,000.
For details about these programs, call 888-806-CARE (2273), or visit www.comed.com
Natural gas is provided to Evanston residents through Nicor Gas
Dempster to Grove Streets
Nicor customers facing hardship may qualify for financial assistance through the Nicor Gas Sharing Program or the Low Income Home Energy Assistance Program (LIHEAP). For information about the Nicor Gas Sharing Program, call 773-205-3520, or visit www.nicorgas.com. For information about LIHEAP, call 877-411-WARM (9276), or visit www.liheapillinois.com.
Customers may also request a deferred payment arrangement by calling the company at 888-642-6748.
The Nicor Gas Energy Efficiency Program offers ideas and rebates to help customers save, including rebates on hot water heaters and furnaces, as well as free energy-saving kits. Learn more at www.nicorgasrebates.com.
Many national and local companies provide telephone service to Evanston. Whitefence.com, phoneratefinder.com, myrateplan.com are a few of several websites that can help consumers choose a phone service for them.
Television & Internet
Extended television & internet service is available to Evanston residents through the following cable & satellite providers.
For assistance with these services, please contact the providers directly.
- Directv (DIRECTV Existing Customers)
- Dish Network
- Exede (Internet & VoIP)
- HughesNet (Satellite Internet & TV)
- RCN is currently installing internet, phone and video service.
The City of Evanston's Channel 16 can be viewed online 24 hours a day or from your television. Learn more
Internet Essentials from Comcast provides low-cost broadband service for $9.95 a month; the option to purchase an Internet ready computer for less than $150; and multiple options to access free digital literacy training in print, online and in person. Qualified families include those with at least one child eligible to participate in the National School Lunch Program (NSLP).