Utilities

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Electricity

Electricity Delivery

ComEd provides delivery of electricity for all properties in Evanston. For assistance with electric outages, please contact:

ComEd
1-800-Edison-1 (1-800-334-7661)
Businesses call: 1-877-426-6331

Help ComEd Stay in Touch With You

Having the correct phone number on file allows you to report an outage without you having to speak with a Customer Service Representative. This also allows ComEd dispatchers to accurately identify the location of the outage and more accurately determine your service restoration time.

Correct Phone Number

ComEd Receives Approval to Accelerate Smart Meter Installation

ICC acceleration ruling release FINAL

Electrical Service Damage

Following a severe storm, there is a chance that damage has occurred to an electrical service. When service damage occurs, it's important to understand who is responsible for the repair. The following document differentiates the areas ComEd and the owner are responsible for.

ComEd - Know who is responsible

Community Choice Electricity Aggregation (CCA)

Community Choice Electricity Aggregation (CCA) allows local governments the option to bundle together residential and small commercial retail electric accounts and seek proposals for a cheaper, and possibly cleaner, sources of power. For more information about electricity choice, visit pluginillinois.org  More information is available here>>

Evanston has had a Community Choice Aggregation Program since 2012. Evanston's current approved provider is Dynegy Energy Services, no other alternative electric supplier is approved by the City. Dynegy does not conduct door-to-door solicitations and the City does not support door-to-door solicitors. More information on Evanston's program with Dynegy can be found here

Financial Assistance

Income-eligible customers, veterans and deployed members of the military, and non-profit organizations may be eligible for hardship assistance grants of up to $2,000.

For details about these programs, call 888-806-CARE (2273), or visit www.comed.com

Natural Gas

Natural gas is provided to Evanston residents through Nicor Gas

Nicor Gas
1-888-Nicor4u (1-888-642-6748)
customercare@nicor.com

Choice

Information about natural gas choice >>>

Financial Assistance

Nicor customers facing hardship may qualify for financial assistance through the Nicor Gas Sharing Program or the Low Income Home Energy Assistance Program (LIHEAP). For information about the Nicor Gas Sharing Program, call 773-205-3520, or visit www.nicorgas.com. For information about LIHEAP, call 877-411-WARM (9276), or visit www.liheapillinois.com.

Customers may also request a deferred payment arrangement by calling the company at 888-642-6748.

The Nicor Gas Energy Efficiency Program offers ideas and rebates to help customers save, including rebates on hot water heaters and furnaces, as well as free energy-saving kits. Learn more at www.nicorgasrebates.com.

Telephone

Many national and local companies provide telephone service to Evanston. Whitefence.com, phoneratefinder.com, myrateplan.com are a few of several websites that can help consumers choose a phone service for them.

Television & Internet

Extended television & internet service is available to Evanston residents through the following cable & satellite providers.

For assistance with these services, please contact the providers directly.

The City of Evanston's Channel 16 can be viewed online 24 hours a day or from your television. Learn more

Financial Assistance - Comcast

Internet Essentials from Comcast provides low-cost broadband service for $9.95 a month; the option to purchase an Internet ready computer for less than $150; and multiple options to access free digital literacy training in print, online and in person. Qualified families include those with at least one child eligible to participate in the National School Lunch Program (NSLP).

For more information or to apply for the program, visit www.InternetEssentials.com or call 855-846-8376. For Spanish, https://www.internetessentials.com/es/ or call 855-765-6995.