Beginning in the Fall of 2017, the City of Evanston will be starting the City-wide Water Meter Replacement Program over the next year which will eventually replace approximately 5,700 old meters that have been in service for more than 20 years and have reached the end of their expected life. The new meters have an expected 20 year service life, which will ensure accurate readings and billing. There is no cost to the customer for the meter replacement.
The City has contracted with Water Resources/Water Services to install the new Neptune water meters, perform an inspection of the area to identify the water service line material, and conduct the City of Evanston basic cross connection survey report. Residents will receive a notification letter from Water Resources/Services Company on behalf of the City of Evanston to call and schedule an appointment.
Water Services will require access to each residence and business because the meters are typically
located in the basement, crawl space, or utility closet. Please make sure the area around the meter and MIU (remote readout) is clear so the installers have room to work. Your existing water meter must be in an accessible work area.
A typical installation should take approximately 30-45 minutes. Your water service will only be turned off during the replacement of the existing water meter along with the re-installation of the remote readout device. Water service is typically off for about 15 minutes. Water Meter Replacement Progress Chart
The installers are uniformed personnel who carry picture ID badges and travel in marked vehicles. See ID pictures of installers below. A person 18 years or older must be present during the installation appointment. The installers will present their ID badges when arriving for the appointment.
Water Services Installers:
Bret Pedone Jason Fitch Brian Mesch Darren Wheeler Tom Grubb
Derek Shelton Raffaele Campobasso Sidney Kincaid Ashley Ketelsen Jacques Bourgouin
Frequently Asked Questions:
Q: What is the cost to have my water meter replaced?
A: The water meters are being replaced at no charge to the customers.
Q: What might prevent the installation to occur?
A: In rare cases, the technician may find that some plumbing repairs will be required prior to the meter installation. The customer is responsible for the water service on their property. If defective plumbing or deteriorated pipes prevent the meter replacement, the customer will be required to hire a licensed plumber to make the necessary repairs.
Q: How long will it take to replace the water meter?
A: Normal meter installation time is about 30-45 minutes, during which the water will be shut off for about 15 minutes.
Q: Do I need to be home for the meter replacement?
A: Yes. Water meters are located inside, typically in a basement or utility area. Someone 18 years or older must be home during the appointment. Please make sure the area around the meter and remote readout is clear so the installers have room to work. Your existing water meter must be in an accessible work area.
Q: How do I schedule an appointment?
A: Once you receive a letter, please contact Water Services call center at: 1-800-355-7299 to schedule your appointment. They can be reached Monday through Friday, 9:00 a.m. until 7:00 p.m. and Saturday, 9:00 a.m. until 1:00 p.m. In the event your call is not answered, please leave a message with your name, address, telephone number, and a time that is best for a representative of Water Services to return your call.
Q: What are the other inspections?
A: An inspection to identify your service line material entering the building that connects to the water meter.
Q: What is the Basic Cross connection survey?
A: The installer will complete the Basic Cross connection survey that will note the presence of fire suppression system, boiler/heat exchanger, or underground lawn sprinkler, etc.
If you have any questions regarding this water metering system replacement program, please feel free to call 847-448-4311 or www.cityofevanston.org/311