About 311

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The City of Evanston’s 311 Initiative, which includes a call center and an online citizen support center, went live on March 1, 2011.

Your Key to the City

311 service is now available online anytime or by dialing 3-1-1 (847-448-4311 outside the city).  Specialized 311 staff answer calls Monday through Friday 7:00am to 6:00pm.   Callers during other hours have the option to leave a voicemail or press 0 to be routed to non-emergency police service desk for assistance.  

The goal of 311 is to improve customer service city-wide by:

  • Providing an easy to remember phone number for all non-emergency city services.
  • Providing 24/7 access to city information through a web portal that will allow citizens to submit requests for service, ask questions, and track the status of their open requests.
  • Utilizing Customer Relationship Management (CRM) technology to address information and service requests in a more efficient manner.
  • Improving accessibility of city services to all constituents via phone and internet.
  • Providing exceptional customer service to all residents, businesses and visitors.
  • Improving staff accountability in providing non-emergency services to constituents.

What is 311?

When Should I Call 311?