Subsidized Transportation Program

The City of Evanston offers a choice of two special low-cost transportation options to Evanston seniors over the age of 65, and residents with disabilities who are registered for the Evanston Benefit Card. 

Please note that as of January 1, 2019, all Evanston Benefit Cardholders must provide proof of income in order to participate in the transportation program of their choice, regardless of age.

Subsidized Taxicab Coupons

The rider can use taxicab coupons in place of cash for each taxicab ride. Taxicab drivers are reimbursed by the City for each validated coupon. Service area includes anywhere in the City of Evanston, with no in-between stops.

How do I purchase coupons?

Coupons may be purchased IN PERSON at these locations during the following times:
Levy Senior Center, 300 Dodge Ave.
Hours: Mon.-Fri., 8:30 a.m.-9:00 p.m.; Sat. and Sun., 9:00 a.m.-3:00 p.m.

Parks Recreation and Community Services Office, 2100 Ridge Ave.
Hours: Mon.-Fri., 8:30 a.m.-5:00 p.m.

Coupons may be purchased BY MAIL with a check sent to Levy Center, 300 Dodge Ave., Evanston, IL 60202. Please write your Evanston Benefit Card I.D. number on your check.

Coupons may be purchased BY TELEPHONE with a debit or credit card. They will be mailed to you within a week. Please call the Levy Senior Center at 847-448-8250. 

What are the costs associated with this program? 

Each one-way coupon purchased from the City of Evanston costs $5.  Service area includes anywhere in the City of Evanston, with no in-between stops. 

There is an additional $1 fee for each additional passenger, paid directly to cab driver.

The number of coupon purchases permitted each month is based on the following, as assessed at time of application:

  • ­Group One: Program users with an income of less than $15,000/year (1-person household) can purchase up to 25 coupons per month.
  • Group Two: Program users with an income between $15,001-$30,000/year (1-person household) can purchase up to 15 coupons per month.

What companies can be used? 

Any of the following Evanston cab companies may be used:
American Taxi.........847-673-1000
303 Cab...................847-733-0303
Norshore Cab.........847-864-7500
Metro Cab ..............847-662-6000

If you are in need of an accessible ride: 

► Call CJE at 773-508-1300 the day before your trip to schedule ride.

► Rides may be scheduled beginning at 10:00 AM with completion of service by 3:00 PM Monday through Friday.

►Coupon may be used to pay for ride.

Transportation 4 Evanston Debit Card

Riders who prefer having the option of traveling outside the City of Evanston and/or would like to utilize other modes of ground transportation can select the debit card option. Program participants will receive a MasterCard on which they can load up to a specified amount of their own money each month; the City will match that amount. Riders may then take any form of ground transportation but will pay for the full amount of the fare using their card.

How do I add money to my card?

Riders may add funds to their card IN PERSON:

Levy Senior Center, 300 Dodge Ave. 
Hours: Mon.-Fri., 8:30 a.m.-9:00 p.m.; Sat. and Sun., 9:00 a.m.-3:00 p.m.

Riders may also add funds  BY TELEPHONE with a debit or credit card by calling the Levy Senior Center at 847-448-8250.

Program users can check the balance of their card by calling 311 (847-448-4311), but all riders are encouraged to keep track of their own balance as they go to ensure they have adequate funds on the card before scheduling a trip.

Lost cards can be replaced within 7-10 days without losing its value. Call the Levy Center at 847-448-8250 to report a lost card.

What are the costs associated with this program?

There is no fee associated with the card. 

Subsidy is based on the following, as assessed at the time of application:

  • Group One: Program users with an income of less than $15,000/year (1-person household) can load up to $125. City will match the amount up to $125 for a total not to exceed $250/month.
  • Group Two: Program users with income between $15,001-$30,000/year (1-person household) can load up to $75.  City will match the amount up to $75 for a total not to exceed $150/month.

What transportation services can be used?

Riders can use any form of ground transportation, including but not limited to the following:

  • Taxicabs;
  • Ridesharing applications for smartphones such as Lyft and Uber*;
  • Amtrak**;
  • Greyhound**;
  • Ventra passes**; and
  • PACE paratransit ticket purchases.**

*When setting up the transportation card as the form of payment for one of these applications, please use 60202 as the billing zip code regardless of cardholder's actual zip code.

**Purchases made for these modes of transportation must be completed through their official website. Purchases may be declined when made at retail establishments or third-party websites.

For more information, please contact 311 (847-448-4311) or email at: aging@cityof@cityofevanston.org.