Water eBilling

Water eBilling

Water, Sewer, & Sanitation Service

Water, Sewer, and Sanitation Billing Schedule

Usage/Service Period Bills Distributed Payment Due
November - December January February
January - February March April
March - April May June
May - June July August
July - August September October
September - October November December

Bills are mailed and/or emailed during the first week of the billing month and are due
early the first week of the following month.


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Water and Sewer Service Charges

Click here for a link to the Water and Sewer Rates page.
 

Sanitation Service Charge Fee:

$17.95 per month per housing unit (95 gal cart) effective 1/1/14
$7.95 per month per housing unit (65 gal cart)
$7.95 per month per housing unit (each additional cart)
More info on refuse collection ››

Unlimited yard waste collection

$25.00 a year / per cart
Learn more out yard waste collectio ››
 

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Request a final bill when moving out or selling a property

Inquire about high water charge

Report incorrect billing amount

Request a change in the name or address listed on a water billing account

Request a new account

Report an issue or ask a question related to your water meter

Report a concern about water quality

Request a water bill reprint

Request water be turned on off

Report a water service disruption in a house, apartment or condo
 

Customer Service Information

Past Due Charges & Shut-Off Procedures

A 10% Penalty will be applied to water, sewer and recycling charges when payment has not been received by 5:00 p.m. on the due date. Service will be discontinued if the bill remains unpaid for more than 30 days after the due date shown on the statement. Service will not be resumed until all arrears plus an additional charge of $25.00 have been paid. A $75.00 charge applies if water is turned on after hours. The City assumes no responsibility for what may happen on the premises as a result of the water being turned off.
 

High Water Bill

In most instances, higher than normal water usage is caused by undetected leaks in the flush tank of the toilets, as these are not visible to the homeowner. We suggest you check your flush tanks periodically. File a service request: "Why is my water bill so high?"

More tips on water conservation
 

To Pay Bill By Mail

Please use the envelope enclosed in your bill or direct your remittance to our Water Billing Lock Box address:
Please allow 7 working days for mail delivery

City of Evanston
PO Box 4007
Carol Stream, IL 60197- 4007

The Lock Box is for the payment of Water, Sewer, & Sanitation Service bills only.
 

To Pay Bill in Person

Please come to the Civic Center located at:

2100 Ridge Avenue
Evanston, IL 60201

Payments are accepted at the City Collector's Office located on the 1st floor or you may also use the 24 hour Depository Box located on the west side of the building. Payments made at the Depository Box after 10:30 am will be credited on the next business day.