Parks and Recreation Refund Policy

Refunds will be applied to any outstanding household balances owed by your account to the City of Evanston Parks and Recreation Department. Refunds are issued via the original payment method, except cash payments, which will be refunded by check in 30 days.

Program Cancellation Timeframe & Fees

• City Cancels: A full refund will be issued, regardless of household balances.
• Before 72 Hours: Cancellations made more than 72 hours before the program start date will incur a $10 transaction fee.
• Within 72 Hours: Cancellations within 72 hours of the start date incur a $10 transaction fee plus the prorated cost of the first class.
• After Class Begins: Prorated refunds are only offered for documented medical emergencies or relocation, minus all deposits paid.

Camp Cancellation Timeframe & Fees

• More than 7 days before camp: 100% refund of the camp cost, minus all deposits paid.
• 7 to 1 day before camp: 50% refund of the camp cost, minus all deposits paid.
• Once camp begins: Prorated refunds are only offered for documented medical emergencies or relocation, minus all deposits paid.

Tennis and Pickleball Court Reservations 

• Within 24 Hours: Cancellations made within 24 hours of the reservation will result in forfeiture of the full rental fee.

• Before 24 Hours: Cancellations made more than 24 hours in advance will incur a $10 cancellation fee.

Prorated Refunds
Prorated refunds are calculated based on the number of days the participant attended. Prorated refunds are only offered if you are canceling the entire registration and are available with documentation for:

• Medical reasons: Illness, or medical problem affecting the participant or an immediate family member before or during the program.
• Relocation: Relocation of the participant outside the City of Evanston before or during the program.

Exclusions

• Refunds are not offered for daily, seasonal, or annual passes. This includes but is not limited to, beach passes, ice-skating passes, fitness passes, season launch permits, drop-in programs, memberships, and dog beach passes.
• Extended care, trips, private lessons and league registrations are non-refundable due to pre-planning and resource allocation.
• Price differences for transfers initiated after a program has begun.
• Rentals and Birthday Parties have separate refund policies. Please visit cityofevanston.org/rentals for more information.

How To Initiate a Refund
To begin the refund process, please complete the Program Refund Request Form (available at all community centers or online at cityofevanston.org) and submit it to the recreation location where the program was held. Remember to include any supporting documentation, such as a doctor's note for illness or proof of a new address for relocation.

Transfers to other programs are possible, depending on space. Please contact the staff of your current enrollment to initiate a transfer request. To maintain program viability, transfers are not permitted if they would cause your current program to fall below minimum enrollment and your spot cannot be filled.

• Prorated Payments: Paid and outstanding balances will be prorated upon transfer.
• Fee: Transfers to other programs incur a $10 transaction fee.
• Price Difference Camp: Price differences resulting from transfers initiated less than 7 days before the activity start date are non-refundable.
• Price Difference Programs: Price differences resulting from transfers initiated 72 hours or less before the activity start date are non-refundable.

Questions? Contact Recreation@cityofevanston.org or 847-448-4311.
Note: This refund policy is subject to change