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Ombudsman Unit
About:
The Long-term Care Ombudsman advocates for the rights, dignity, and quality of life of individuals residing in long-term care facilities, including nursing homes and similar settings. Mandated by the federal Older Americans Act and Illinois Act on Aging, the Ombudsman serves as a confidential resource for residents, their families, and facility staff — listening to concerns, investigating complaints, and collaborating with families and facility staff to address issues related to care, safety, and residents' rights. Our team is committed to empowering families and long-term care residents and ensuring they receive person-centered quality care.
The Long-term Care Ombudsman advocates for the rights, dignity, and quality of life of individuals residing in long-term care facilities, including nursing homes and similar settings. Mandated by the federal Older Americans Act and Illinois Act on Aging, the Ombudsman serves as a confidential resource for residents, their families, and facility staff — listening to concerns, investigating complaints, and collaborating with families and facility staff to address issues related to care, safety, and residents' rights. Our team is committed to empowering families and long-term care residents and ensuring they receive person-centered quality care.
Our Ombudsman hosts monthly meetings to offer the community resources and insight into a multitude of issues that are faced in long-term care. The meeting is at 10 a.m. on the first Thursday of every month in the Falcon Room at the Evanston Public Library. For more information, email cmitchell@cityofevanston.org or 847-866-2921.
For more resources throughout all of Evanston, please look at our Coalition Resources below.
If you have questions or concerns regarding a nursing home that is NOT located in Evanston, please call the number listed below, and you will be referred to the Ombudsman office in the correct jurisdiction.
For more information, please call the Ombudsman Hotline at 847-448-8696 or email ombudsman@cityofevanston.org.
